Australia Scam Prevention Framework
Understanding regulatory obligations under Australia’s Scam Prevention Framework and how organisations can demonstrate reasonable, auditable disruption of scam activity.
Understanding Australia’s Regulatory Expectations
Australia’s Scam Prevention Framework establishes enforceable obligations for sectors where scams originate and cause harm. It requires organisations to take reasonable, proportionate steps to prevent, detect, and disrupt scam activity across the digital economy.
Initial Sectors Covered Under the Framework
The Australian Government has identified the sectors where scam contact, payment conversion, and customer harm most frequently occur. These industries will face enforceable obligations to prevent, detect, and disrupt scam activity.
Foundational Requirements of the Scam Prevention Framework
At its core, the framework requires regulated entities to take reasonable, proportionate steps to prevent, detect, and disrupt scam activity. It recognises that no single control is sufficient across all organisations, that practical measures vary by sector, and that risk exposure differs by customer cohort and service model.
Mandatory sector-specific codes establish baseline obligations, while the overarching duty may require organisations to strengthen controls where the evolving threat environment demands it.
Intelligence Sharing and Consumer Redress
The Australian Government has identified the sectors where scam contact, payment conversion, and customer harm most frequently occur. These industries will face enforceable obligations to prevent, detect, and disrupt scam activity.
How unphish Aligns with the Scam Prevention Framework
unphish is built to support the operating model the framework promotes: proportionate controls, rapid disruption, structured governance, and cross-sector coordination.
Prevention and Disruption at Speed
unphish enables rapid enforcement workflows that remove scam infrastructure across domains, websites, social accounts, and impersonation assets.
This reduces exposure windows and supports active disruption before harm scales.
Alignment with Sector-Specific Obligations
unphish aligns with the regulatory and operational requirements of highly targeted industries. Its configurable workflows adapt to the obligations of financial institutions, digital platforms, and telecommunications providers, ensuring phishing threats are managed in accordance with sector standards. The platform supports risk-based prioritisation, structured referral processes, compliant escalation pathways, and coordinated collaboration across fraud, security, and compliance teams, enabling efficient and accountable threat management at scale.
Intelligence Sharing Readiness
unphish generates structured threat records and enforcement-grade evidence designed to support formal reporting and coordinated action. Intelligence outputs can be aligned for internal governance and board visibility, regulator engagement, and broader ecosystem intelligence sharing initiatives, including ACCC-aligned submissions. This ensures organisations can participate in coordinated disruption efforts with consistency, transparency, and defensible documentation.
Auditable Record of Reasonable Steps
The platform maintains a comprehensive and documented record of detection activities, validation processes, enforcement actions, and resulting outcomes. This structured audit trail provides traceable evidence of the steps taken to address phishing threats, demonstrates a commitment to continuous improvement, and supports audit-ready reporting aligned with regulatory expectations. It also delivers clear visibility into exposure windows and disruption timelines, enabling organisations to evidence accountability and operational effectiveness.